Reviewing your driving
Discover our smart app to see where you've been driving well and where there's room for improvement
How to get started with the app
Once you’ve purchased your policy you’ll receive registration details and a link to our Marmalade Young Driver app by email, and the telematics tag should arrive with you in the next few days. If your policy starts before you receive the tag, you are still insured to drive. However, we do ask that the tag is installed, and paired with the app, as soon as you receive it to ensure cover remains in force.
The tag couldn’t be easier to fit as it’s self-adhesive. Simply stick it directly onto the inside of your windscreen, behind the rear-view mirror. Once fitted, you should pair it with your smartphone following the instructions on your Marmalade Young Driver app. As part of this, it’s important you enable location service and notifications to ensure they pair properly – you’ll also need to ensure Bluetooth is enabled on every journey. Once this is done you are ready to go!
Your driving score - We use a simple traffic light system to let you know how you’re driving – here is how it works:
GREEN JOURNEY
Driving score of three, four or five stars
You’ve got yourself a green journey. You’re driving is great!
AMBER JOURNEY
Driving score of two stars
You’ve got an amber journey! Don’t worry – it just means there’s aspects of your driving that could be improved.
RED JOURNEY
Driving score of one star
You’ve got a red journey. We’ll work with you to identify the problem, so you can learn from the driving mistake.
DID YOU KNOW...
Marmalade drivers are nearly 4 times safer on the road than the national average!*
How to check your journeys
When you access the app you will see your overall score based on the trips you’ve taken over the last two weeks. You’ll also see your latest journey, any achievements earned (more on that later!), plus an overall trendline of your driving.
If you want to delve deeper you can see individual journeys, which show where you have driven, how well you’ve performed in every aspect we monitor and where there are areas for improvement. We use star ratings so it’s easy to see how you're driving!
If you want to delve deeper you can see individual journeys, which show where you have driven, how well you’ve performed in every aspect we monitor and where there are areas for improvement. We use star ratings so it’s easy to see how you're driving!
Our smart app lets you
- Review your driving score
- Check each journey instantly
- See where you’ve driven well and where you can improve
What’s being monitored
The key aspects of your driving that we are interested in are:
- Acceleration
- Braking
- Speed
- Phone distraction
Frequently asked questions
Frequently asked questions
How do I know the tag is working?
Once it’s activated the tag will just sit quietly on your windscreen with no lights. Provided your trips are recording it is all in working order. From time to time the light may flash when it is transmitting data to your smartphone or is receiving a firmware upgrade. However, if you notice a red light, there may be an issue so we’d ask you to get in touch with us.
Can I connect my phone to my car to play music?
Yes, you can. You will need to connect the phone to the car’s on-board computer and change the songs/volume via the car and not on the phone. The phone cannot be touched or in motion whilst driving.
What do I do if I am a passenger in the vehicle?
If you’re a passenger in the insured car, and not driving, you can turn the Bluetooth off for the journey. If you need to keep your Bluetooth on, it’s best to let the person driving get in their car so that their phone pairs with the tag first, before you get in. If the trip is wrongly assigned to you, you can re-assign the trip in the app. Please be aware that dishonestly re-assigning your trips could result in cancellation of your insurance.
How much data will the app use?
To measure journey data in real time the app uses about 500MB of data per hour driven. To minimise the data used, you can select to only upload trip data w hen you’re on WiFi.
Why can’t I see my journeys?
Please check that Bluetooth and location services are enabled and that there is no metal or significant barrier between the smartphone and tag (e.g. the glove compartment). If you are having issues, we advise you to find the Marmalade app in your phone settings and turn off the permissions for a few seconds (e.g. location service) and then turn them back on. This should resolve the issue for future journeys.
Can I use a navigation app on my phone while driving?
Provided that you set the navigation to commence before you turn the ignition on and start your journey, then yes you can. However, once you are driving you should not touch your phone until you are have stopped and turned the engine off, or it will flag as distracted driving.
Can a passenger use my phone during the journey?
Our technology is pretty good, however, it can’t distinguish between the driver or the passenger holding the phone. This means that your phone should not be used by anyone in the car on your journey or it may flag distracted driving.
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