If you’ve chosen a telematics policy with Marmalade, the Marmalade Insurance App, paired with your smart telematics tag, allows you to get in the driving seat and develop your driving skills – whilst also helping you to earn your No Claims Discount at renewal. You’ll be sent a link to the app once you take your policy out, and can start viewing your journeys as soon as you’ve installed your tag on your windscreen.
How to get started with the app
Once you’ve purchased your policy, you’ll receive registration details and a link to our Marmalade Insurance App by email. The telematics tag should arrive with you in the next few days.
If you've chosen our Annual Named Young Driver Insurance and your policy starts before you receive the tag, you are still insured to drive. However, we do ask that the tag is installed, and paired with the app, as soon as you receive it to ensure cover remains in force.
If you've selected our Pay As You Go Insurance, your cover will only start when the tag has been installed and is linked with your smartphone.
Watch our video guide
How to check your journeys
When you access the app, you will see your overall score based on the trips you’ve taken over the last two weeks. You’ll also see your latest journey, any achievements earned, plus an overall trendline of your driving.
Our smart app lets you:
- Review your driving score
- Check each journey instantly
- See where you’ve driven well and where you can improve
What’s being monitored?
The fact is that you’ll probably spend a lot more time reviewing your individual journeys than we will. We appreciate that some journeys will not be perfect – for example, you may need to brake suddenly, or accelerate to overtake. Unsafe driving is only flagged to us when there are repeated instances in a journey, which will flag as a red journey.
The key aspects of your driving that we are interested in are:
- Acceleration
- Braking
- Cornering
- Speed
- Phone distraction
- Crash detection
We're here to help!
If you get a red journey, don’t worry – the idea is that technology helps you identify areas for improvement and we’re here to guide you. You can access driving tips on the app and a member of the team will give you a call and discuss it with you, including where you can improve.
We’re not a scary bunch here at Marmalade, we’re here to help and talk you through it. If you do continue to drive at risk and have repeated red journeys, we do follow a driver caution process to encourage improvement, and reduce the risk of an accident. Please be aware that repeated red journeys can result in your policy being cancelled.
Your driving score
We use a simple traffic light system to let you know how you’re driving – here is how it works:
GREEN JOURNEY
Driving score of three, four or five stars
You’ve got yourself a green journey. Your driving is great!
AMBER JOURNEY
Driving score of two stars
You’ve got an amber journey! Don’t worry – it just means there’s aspects of your driving that could be improved.
RED JOURNEY
Driving score of one star
You’ve got a red journey. We’ll work with you to identify the problem, so you can learn from the driving mistake.
Read more about our driver caution process here. Please be assured that the vast majority of drivers stay in the green, and drive with no cause for concern. The idea of the rating system is to help you identify areas for improvement, so you can develop safe driving habits that will last a lifetime!
Start earning streaks!
When you’re driving well, you’ll earn streaks and achievement badges for good driving, based on trips where you have had no phone distraction, no speeding, no hard braking, no harsh acceleration, and no hard corning.
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