We use various accessibility tools and technology to enhance access to our products and services, including:

• Document formats:
  • Braille
  • Large print
  • Audio
  • Different fonts and coloured paper
• Telecommunications Relay Service (TRS) to help those who are:
  • Deaf
  • Hard of hearing
  • Deafblind
  • Or those with a speech impairment
• Live Chat

Whatever life throws your way, we want you to feel supported. If you find yourself in challenging circumstances, we’ll do what we can to help and support you.

• Bereavement
• Moving home
• Redundancy
• Caring responsibilities
• Power of attorney

If you’re worried about money, you’re not alone. Rising costs are tough on everyone’s budgets, but there are things we can do to make insurance more manageable.

Some of the things we can do include:

• Moving a payment date, where possible, which may help your budgeting
• If things have changed, we can explain what your options are and give you the ability to decide for yourself whether other products better serve your needs
• Setting up a payment plan

If you’d like assistance, please visit our financial difficulties page for more information, including how you can contact us.

Difficulties with mental or physical health will be experienced by many of us at some stage in our lives. We want to make insurance accessible for all, so please let us know if you find it hard to deal with daily tasks or financial matters.

• Mental health concerns
• Serious or long-term health condition
• Nominating someone to manage your account