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Site Terms and Conditions

Welcome to our website ("the Site"). Your access to and use of the Site is subject to these terms and conditions ("Terms and Conditions"), the Privacy Policy and Cookie Policy which form part of these Terms and Conditions and all applicable laws, all of which govern Marmalade's relationship with you in relation to the Site. Your use of the Site constitutes your unqualified agreement to accept and comply with these Terms and Conditions.

The terms 'Marmalade', 'us' and 'we' refer to Marmalade, a trading style of Provisional Marmalade Ltd and Young Marmalade Ltd. The term 'you' refers to the user or viewer of our website.

The site

  • a. The Site is intended for use by residents of the United Kingdom whilst in the United Kingdom only. It is not applicable to residents of other countries. For the avoidance of doubt none of the information on this website constitutes an offer to contract in any country in which it is available including the UK.
  • b. Whilst we use reasonable efforts to include accurate and up to date information on the Site errors may occur. We cannot give any warranty or representation as to the accuracy of the information and do not accept responsibility for errors or omissions or for any action or decisions based on the information.
  • c. The Site is owned by Provisional Marmalade Ltd. All content is protected by copyright and may not be used except as expressly provided in these Terms and Conditions without our prior written approval. We do not warrant or represent that your use of materials displayed on the Site will not infringe the rights of third parties.
  • d. You shall not copy, adapt, download, exploit or otherwise use the information contained on the Site in any way, save for the purpose of: enquiring about or requesting information relating to services featured on the Site; or downloading and temporarily storing one or more of the pages of the Site for the purpose of viewing, for your personal use only, on a personal computer or terminal. For the avoidance of doubt you shall not be entitled to reproduce, permanently store, or retransmit any of the contents of the Site without our prior written consent.

Use of the site

  • e. Your use of the Site is at your risk. The information and materials provided on the Site are of a general nature only and cannot be regarded as constituting advice or recommendations (professional or otherwise). We do not accept any liability for any direct, indirect, special or consequential losses or damages of whatever nature, including, but not limited to loss of profits, anticipated savings, revenues, data, goodwill or contracts resulting from whatever cause.
  • f. We exclude all warranties, express or implied, relating to the information and materials on the Site to the fullest extent permitted by law.
  • g. Nothing in these Terms and Conditions excludes our liability for death or personal injury resulting from our negligence.
  • h. Whilst we try to keep our anti-virus software up-to-date we do not warrant that the Site, its servers, downloadable files or e-mails which may be sent by us, are free from viruses or other harmful components.  We will not be liable to you for any loss that you may suffer from any such virus or malware.

You must not:

  • i. introduce or attempt to introduce any virus or other contaminant to the Site or any of its   software or systems; or
  • ii. in any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with any part of the Site, its software or systems.


  • j. Hypertext links are links by which visitors can move from one website to another or from one page to another within the same website. Deep links are hypertext links which take visitors into a particular page on a website whilst bypassing the homepage of that website. The Site contains hypertext links to third parties' websites. Any hypertext links and deep links between our primary website and any third party website are provided for your convenience only and we accept no liability whatsoever for the contents of any such third party website. We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of third party website material causing any damage, costs, injury or loss of any kind. Please note when you link to a third party website the provisions of our Privacy Policy do not apply to any personal data collected and processed by that website's operator. You agree that you will not create any hypertext links between the Site and any other website without our prior written consent.

Trademarks, logos and service marks

  • k. The trade marks, logos and service marks (collectively the "Trade Marks") displayed on the Site (whether registered or unregistered) are and shall remain the property of their respective owners. Nothing contained on the Site shall be construed as granting any licence or right to use any Trade Mark displayed on the Site without the written permission of the relevant Trade Mark owner. Your misuse or infringement of any of the Trade Marks displayed on the Site is strictly prohibited.


  • l. You agree to indemnify and keep indemnified us, our officers, directors, agents, licensors, successors and assigns against all liabilities, claims, losses, costs, damages and expenses including legal fees incurred by us should you breach any of these Terms and Conditions. We reserve the right to assume the defence and control of any matter subject to indemnity by you and, in such case, you undertake to cooperate in full with our defence of any such claim.

Feedback and Complaints

  • m. Any queries, feedback or comments you may have about the Site should be submitted by emailing us at or writing to Marmalade House, Alpha Business Centre, Mallard Road, Bretton, Peterborough, PE3 8AF.


  • n. We will take all reasonable steps to ensure that any information you provide via e-mail or on this Site is kept secure, but please remember that, because of the nature of the internet, the security of e-mails cannot be guaranteed. Consequently your privacy cannot be guaranteed. There is no guarantee that any e-mails sent will be received by us. Additional information regarding the security of personal data and the use of cookies is available in our Privacy Policy and in our Cookie Policy.

Connection and Charges

  • o. You are responsible for obtaining an appropriate connection with a telecommunications provider in order to access the Site.
  • p. You shall be responsible for the costs of all charges you incur in accessing and using the Site.


  • q. These Terms and Conditions apply only to your use of the Site. If you subscribe to any of the services described on the Site we will ask you to agree to be bound by the terms of a separate agreement setting out the basis upon which such services will be provided.
  • r. We may amend these Terms and Conditions from time to time. If we make any substantial changes we will notify you by posting a notice on the Site. You are bound by any changes we make to these Terms and Conditions: you can view the current version of these Terms and Conditions at any time by clicking on the Terms of Use link on the homepage of the Site.
  • s. The headings in these Terms and Conditions are for convenience only and shall not affect the meanings of these Terms and Conditions.
  • t. If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of them.
  • u. These Terms and Conditions shall be governed by and construed in accordance with English law and are subject to the exclusive jurisdiction of the English Courts.

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We are currently experiencing intermittent phone connection loss into our Call Centre. However, our email services are unaffected. We aim to have this issue resolved ASAP. However, we can be contacted via the email address on our ‘contact-us’ page or contact us via ‘Live Chat’

Marmalade is a trading style of Young Marmalade Limited (registered in England under company number 04627884) and Provisional Marmalade Limited (Registered in England under company number 06779950).
Registered office for both companies is Marmalade House, Alpha Business Centre, Mallard Road, Bretton, Peterborough, PE3 8AF. Young Marmalade Limited is an Appointed Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting