Contact us. We’re happy to help!
How can we help?
Here at Marmalade, our hardworking and clued up team are here to help in the best way to suit you. Because of all of this Coronavirus craziness we're all working at home- anywhere from the kitchen table to a cupboard under the stairs and are therefore running a reduced phone service. This means we have less people on the phones than we'd like and you might have to wait a little bit longer. We're really sorry about this and will get to you as soon as we can, so please bear with us. We’re all wanting things back to normal too. If you can’t hang around on the phone for us, our live chat or email ([email protected]) is the easiest way to get in touch.
Our opening times are 9am - 2pm on Bank Holiday Monday, 9am - 5.30pm from Tuesday to Friday and 9am - 2pm on Saturday. We're closed on Sunday.
We appreciate that, sometimes, you really need to speak to someone. However the following tips may help resolve your query quicker if your call is not urgent:
• You can purchase a new policy online for all of our insurance products – and the great news is you can be covered instantly.
• If you’re not sure what product is best for you, or your young driver, our product finder may help guide you in just a few clicks
• Check out our FAQ pages to for answers to the most common questions we’re asked. Simply click on the name of the product you’re interested in:
Learner Driver Insurance
Black Box Insurance
Named Young Driver Insurance
Student Driver Insurance
Learner Driver Insurance
Get in touch
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Contact us by phone or Livechat
We're here to help!
Where to find us
Marmalade House
Alpha Business Centre
Mallard Road
Bretton, Peterborough
PE3 8AF
How to get here
Peterborough has one main train station, so visitors should travel to Peterborough station which is a little over three miles from the office. Taxis are available from the exit to the station and the journey should take about 10 minutes.
Need to make a complaint?
Our aim is to provide great customer service, but we are aware that sometimes things do go wrong. If you wish to register a complaint, please contact us on 01733 977082, email us on [email protected] or contact us the old fashioned way by writing to: Operations Manager Marmalade House Alpha Business Centre Mallard Road Bretton, Peterborough PE3 8AF United Kingdom
If you are not happy with our response to your complaint or if we have been unable to resolve it within 8 weeks, you are entitled to refer it to the Financial Ombudsman Service for independent review. For more information visit
www.financial-ombudsman.org.uk
You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.
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