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Our aim is to provide great customer service, but we are aware that sometimes things do go wrong. If you wish to register a complaint, please contact us:
If you are not happy with our response to your complaint or if we have been unable to resolve it within 8 weeks, you are entitled to refer it to the Financial Ombudsman Service for independent review. For more information visit www.financial-ombudsman.org.uk
You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.
Travelling from the A1 northbound, exit junction 17 onto A1139 Fletton Parkway via the fourth exit on the roundabout. Exit onto the third slip road onto A1260 Nene Parkway. Get onto A47 at the A47 roundabout taking your third exit onto Soke Parkway (A47). Exit at junction 17, taking your first exit at the roundabout onto Bretton Way. Take the second exit for the next two roundabouts. On the third roundabout, take your third exit onto Mallard Road. Passing the ice rink, take the second right to our building.
Travelling from A1 southbound, exit onto A47 towards Peterborough. Exit junction 17 and take your first exit on the roundabout onto Bretton Way. Take the second exit for the next two roundabouts. On the third roundabout, take your third exit onto Mallard Road. Passing the ice rink, take the second right to our building.
Peterborough has one main train station, so visitors should travel to Peterborough station which is a little over three miles from the office. Taxis are available from the exit to the station and the journey should take about 10 minutes.
Catch either a No. 2 or a No. 3 bus which will take you to the stop next to the Ice Rink. Take your last right at the bottom of Mallard Road to enter Alpha Business Centre.
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