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How can we help?

Here at Marmalade, our dedicated and expert team are here to help in the best way to suit you. Before getting in touch, why not check out our product FAQ sections to see if your query has already been answered?

COVID-19 Update
We’re currently running a reduced phone service while the Marmalade team work remotely. The best way to get in touch at the present time is on Livechat or by email.

We’re doing everything that we can to maintain a high level of service, and would like to re-assure you that we are currently operating business as usual, and your cover is unaffected. Please bear with us during this unprecedented time and be assured that the safety and wellbeing of our customer and staff is our top priority.

Our opening times this bank holiday weekend are 9am - 5pm from Monday to Friday and 9am - 2pm on Saturday. We're closed on Sunday and open from 9am - 2pm on Monday 25th May.

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Monday - Friday: 9am-5pm; Saturday: 9am-2pm; Sunday: Closed

We're here to help!

Monday - Friday: 9am-5pm; Saturday: 9am-2pm; Sunday: Closed

Where to find us

Marmalade House

Alpha Business Centre

Mallard Road

Bretton, Peterborough

PE3 8AF

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How to get here

By road
By train
By bus or foot

Peterborough has one main train station, so visitors should travel to Peterborough station which is a little over three miles from the office. Taxis are available from the exit to the station and the journey should take about 10 minutes.

Need to make a complaint?

Our aim is to provide great customer service, but we are aware that sometimes things do go wrong. If you wish to register a complaint, please contact us on 01733 977082, email us on [email protected] or contact us the old fashioned way by writing to:

Operations Manager
Marmalade House
Alpha Business Centre
Mallard Road
Bretton, Peterborough
PE3 8AF
United Kingdom

If you are not happy with our response to your complaint or if we have been unable to resolve it within 8 weeks, you are entitled to refer it to the Financial Ombudsman Service for independent review. For more information visit www.financial-ombudsman.org.uk

You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.

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