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Contact Us

We are always happy to help, before getting in touch why not check our FAQs section to see if your query has already been answered? If it hasn’t, or you would like to speak to us anyway, our contact details are listed here, or simply fill in the enquiry form, and we will contact you.

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Get in touch

For general enquiries feel free to call, email us or pop in if you are nearby. If you prefer, you can speak to us on Livechat during our opening hours.

Business hours
  • Monday-Thursday: 9:00-18:30
  • Friday: 9:00-17:30
  • Saturday: 9:00-15:00
  • Sunday: Closed
Learner Driver Insurance

0333 323 1322

New Driver Insurance (Your car)

0333 323 1323

New Driver Insurance (Family car)

0333 323 1327

Student Driver Insurance

0333 323 1325

Cars for Young Drivers

0333 323 1326

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

The Office

Address
  • Marmalade House
  • Alpha Business Centre
  • Mallard Road
  • Bretton
  • Peterborough
  • PE3 8AF
  • United Kingdom
Phone

0333 323 1328

Email

enquiries@wearemarmalade.co.uk

What to do if you have a complaint

Our aim is to provide great customer service, but we are aware that sometimes things do go wrong. If you wish to register a complaint, please contact us:

Address
  • Operations Manager,
  • Marmalade House,
  • Alpha Business Centre,
  • Mallard Road,
  • Bretton,
  • Peterborough,
  • PE3 8AF,
  • United Kingdom
Phone

01733 207960

Email

complaints@wearemarmalade.co.uk

If you are not happy with our response to your complaint or if we have been unable to resolve it within 8 weeks, you are entitled to refer it to the Financial Ombudsman Service for independent review. For more information visit www.financial-ombudsman.org.uk

You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.

How to Get Here

By Road

Travelling from the A1 northbound, exit junction 17 onto A1139 Fletton Parkway via the fourth exit on the roundabout. Exit onto the third slip road onto A1260 Nene Parkway. Get onto A47 at the A47 roundabout taking your third exit onto Soke Parkway (A47). Exit at junction 17, taking your first exit at the roundabout onto Bretton Way. Take the second exit for the next two roundabouts. On the third roundabout, take your third exit onto Mallard Road. Passing the ice rink, take the second right to our building.

Travelling from A1 southbound, exit onto A47 towards Peterborough. Exit junction 17 and take your first exit on the roundabout onto Bretton Way. Take the second exit for the next two roundabouts. On the third roundabout, take your third exit onto Mallard Road. Passing the ice rink, take the second right to our building.

By Train

Peterborough has one main train station, so visitors should travel to Peterborough station which is a little over three miles from the office. Taxis are available from the exit to the station and the journey should take about 10 minutes.

By Bus/On Foot

Catch either a No. 2 or a No. 3 bus which will take you to the stop next to the Ice Rink. Take your last right at the bottom of Mallard Road to enter Alpha Business Centre.