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How can we help?

Here at Marmalade, our dedicated and expert team are here to help in the best way to suit you. Before getting in touch, why not check out our FAQs section to see if your query has already been answered?

If you can’t find the answer you’re looking for, or would like to speak to us anyway, you can email us at [email protected] or fill out our call back form and a member of the team will get back in touch ready to help you.

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Monday – Thursday: 9:00am – 6:30pm, Friday: 9:00am - 5:30pm,Saturday: 9:00am – 3:00pm, Sunday: Closed

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Monday – Thursday: 9:00am – 6:30pm, Friday: 9:00am - 5:30pm,Saturday: 9:00am – 3:00pm, Sunday: Closed

Where to find us

Marmalade House

Alpha Business Centre

Mallard Road

Bretton, Peterborough

PE3 8AF

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How to get here

By road
By train
By bus or foot

Peterborough has one main train station, so visitors should travel to Peterborough station which is a little over three miles from the office. Taxis are available from the exit to the station and the journey should take about 10 minutes.

Need to make a complaint?

Our aim is to provide great customer service, but we are aware that sometimes things do go wrong. If you wish to register a complaint, please contact us on 01733 977082, email us on [email protected] or contact us the old fashioned way by writing to:

Operations Manager
Marmalade House
Alpha Business Centre
Mallard Road
Bretton, Peterborough
PE3 8AF
United Kingdom

If you are not happy with our response to your complaint or if we have been unable to resolve it within 8 weeks, you are entitled to refer it to the Financial Ombudsman Service for independent review. For more information visit www.financial-ombudsman.org.uk

You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.

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