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For general enquiries feel free to call, email us or pop in if you are nearby. If you prefer, you can speak to us on Livechat during our opening hours.
0333 323 1322
0333 323 1323
0333 323 1325
0333 323 1326
0333 323 1328
Our aim is to provide great customer service, but we are aware that sometimes things do go wrong. If you wish to register a complaint, please contact us:
If you are not happy with our response to your complaint or if we have been unable to resolve it within 8 weeks, you are entitled to refer it to the Financial Ombudsman Service for independent review. For more information visit www.financial-ombudsman.org.uk
You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.
Travelling from the A1 northbound, exit junction 17 onto A1139 Fletton Parkway via the fourth exit on the roundabout. Exit onto the third slip road onto A1260 Nene Parkway. Get onto A47 at the A47 roundabout taking your third exit onto Soke Parkway (A47). Exit at junction 17, taking your first exit at the roundabout onto Bretton Way. Take the second exit for the next two roundabouts. On the third roundabout, take your third exit onto Mallard Road. Passing the ice rink, take the second right to our building.
Travelling from A1 southbound, exit onto A47 towards Peterborough. Exit junction 17 and take your first exit on the roundabout onto Bretton Way. Take the second exit for the next two roundabouts. On the third roundabout, take your third exit onto Mallard Road. Passing the ice rink, take the second right to our building.
Peterborough has one main train station, so visitors should travel to Peterborough station which is a little over three miles from the office. Taxis are available from the exit to the station and the journey should take about 10 minutes.
Catch either a No. 2 or a No. 3 bus which will take you to the stop next to the Ice Rink. Take your last right at the bottom of Mallard Road to enter Alpha Business Centre.
We are currently experiencing intermittent phone connection loss into our Call Centre. However, our email services are unaffected. We aim to have this issue resolved ASAP. However, we can be contacted via the email address on our ‘contact-us’ page or contact us via ‘Live Chat’
Marmalade is a trading style of Young Marmalade Limited (registered in England under company number 04627884) and Provisional Marmalade Limited (Registered in England under company number 06779950).
Registered office for both companies is Marmalade House, Alpha Business Centre, Mallard Road, Bretton, Peterborough, PE3 8AF. Young Marmalade Limited is an Appointed Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting www.fsa.gov.uk/register/.