Contact us. We’re happy to help!
How can we help?
Here at Marmalade, our dedicated and expert team are here to help in the best way to suit you. We've provided some great tips to help you resolve your query online, however if you need to contact the Marmalade team, the easiest ways to get in touch are via LiveChat or email to [email protected]. Alternatively, if you prefer to speak to us in person, you please call us on 0333 358 3441 during office hours.
Our opening times are:
Monday to Friday: 9am - 5.30pm
Saturday: 9am - 2pm
Sunday: Closed
Our opening times are:
Monday to Friday: 9am - 5.30pm
Saturday: 9am - 2pm
Sunday: Closed
If you're call is not urgent, or you're reading this outside our office hours, here are some tips that may help resolve your query on-line:
• You can purchase a new policy online for all of our insurance products – and the great news is you can be covered instantly.
• If you’re not sure what product is best for you, or your young driver, our product finder may help guide you in just a few clicks
• Check out our FAQ pages to for answers to the most common questions we’re asked. Simply click on the name of the product you’re interested in:
Learner Driver Insurance
Black Box Insurance
Named Young Driver Insurance
Student Car Insurance
• You can purchase a new policy online for all of our insurance products – and the great news is you can be covered instantly.
• If you’re not sure what product is best for you, or your young driver, our product finder may help guide you in just a few clicks
• Check out our FAQ pages to for answers to the most common questions we’re asked. Simply click on the name of the product you’re interested in:
Learner Driver Insurance
Black Box Insurance
Named Young Driver Insurance
Student Car Insurance
Get in touch
Leave us a message and we'll get back to you as soon as we can
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Contact us by phone or Livechat
Monday to Friday: 9am - 5.30pm
Saturday: 9am - 2pm
Sunday: Closed
Saturday: 9am - 2pm
Sunday: Closed
We're here to help!
Monday to Friday: 9am - 5.30pm
Saturday: 9am - 2pm
Sunday: Closed
Saturday: 9am - 2pm
Sunday: Closed
Where to find us
Marmalade House
Alpha Business Centre
Mallard Road
Bretton, Peterborough
PE3 8AF
How to get here
By road
By train
By bus or foot
Peterborough has one main train station, so visitors should travel to Peterborough station which is a little over three miles from the office. Taxis are available from the exit to the station and the journey should take about 10 minutes.
Need to make a complaint?
Our aim is to provide great customer service, but we are aware that sometimes things do go wrong. If you wish to register a complaint, please contact us on 01733 977082, email us on [email protected] or contact us the old fashioned way by writing to:
Operations Manager
Marmalade House
Alpha Business Centre
Mallard Road
Bretton, Peterborough
PE3 8AF
United Kingdom
If you are not happy with our response to your complaint or if we have been unable to resolve it within 8 weeks, you are entitled to refer it to the Financial Ombudsman Service for independent review. For more information visit
www.financial-ombudsman.org.uk
You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.
You are also able to use the EC On-line Dispute Resolution (ODR) platform who will notify FOS on your behalf.
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