Marmalade Limited, subsidiary companies Young Marmalade Limited, Provisional Marmalade Limited and Marmalade Network Limited (which will together henceforth be referred to as “We”, and the expressions “us” and “our” should be read accordingly) are totally committed to respecting and protecting your privacy.
We take great care to ensure that your information is kept safe and secure and we understand the importance of not only maintaining your privacy, but keeping your personal information secure so that you are protected, and we are committed to complying with the requirements of the General Data Protection Regulation 2018, as well as any other data protection laws or regulations that might come into effect in the United Kingdom from time to time.
We are the joint data controllers of any personal information you provide to us. Our company details are : Marmalade Limited (registered in England under company number 08676228), Young Marmalade Limited (registered in England under company number 04627884), Provisional Marmalade Limited (registered in England under company number 06779950) and Marmalade Network Limited (registered in England under company number 10408264). Our registered office is Marmalade House, Alpha Business Centre, Mallard Road, Bretton, Peterborough, PE3 8AF.
Please read this Policy carefully to understand what personal information we may collect from you, why we use your personal information, how long we retain your personal information and more generally, the practices we maintain and the ways in which we use your personal information.
If you complete a quote or partially complete a policy application on our website, but choose to exit without proceeding to purchase, or if you experience a system crash, we will retain your email details. This is to allow us to send you a notification advising you that your purchase was not completed and that the details entered were not saved. We will provide you a link so that you can access the appropriate pages, should you wish to proceed. If we do not hear further from you, your email details will be removed after 30 days.
We may rely on one or more of the 6 lawful bases set out in the GDPR to collect and process your personal data. These bases are as follows :-
For the avoidance of doubt, where we are relying on your consent we will seek your consent from the outset (in other words, before we use your personal data) and record when this consent was given.
Please see Section 5 below ‘Purposes for which we process your non-sensitive and sensitive personal information’ for more information.
We may provide you with further notices highlighting certain uses we wish to make of your personal information. We may also give you the ability to opt-in to or (where we are permitted by law to do so) opt-out of marketing when we collect your personal information.
If you choose to receive marketing updates from us, we set out below how we will use your data and communicate with you:
When obtaining a quote or purchasing insurance from Marmalade, you will be offered the option to receive updates on news, products and offers from Marmalade. This could be by email, post, messaging or other online means. If you choose to opt in to these communications, we will keep your data secure and we won’t pass it on to any third parties for any purpose, including marketing. You can unsubscribe from communications at any time by clicking “unsubscribe” in the footer of marketing emails, by emailing [email protected] or by calling 0333 358 3441.
We’ll keep in touch with you for 18 months, after which we will delete your data, if you have not unsubscribed before this time. Don’t worry, if you’re still enjoying hearing from us at the end of this time, we’ll offer you the option to stay in touch.
At the time when you opt in to receive updates, we will send you an email with a link to enable you to update your communications preferences, which reminds you how we will use your data, and allows you to unsubscribe. At this time, we will ask you to be specific about the methods by which you would prefer us to contact you. These include:
Saturday: 9am - 2pm
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Marmalade is a trading style of Young Marmalade Limited (registered in England under company number 04627884) and Provisional Marmalade Limited (Registered in England under company number 06779950). Registered office for both companies is Marmalade House, Alpha Business Centre, Mallard Road, Bretton, Peterborough, PE3 8AF. Young Marmalade Limited is an Appointed Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting fca.org Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting fca.org