0333 358 3441
Open Monday from 9:00 am
Here are some of the queries we're most commonly asked. If there is something you would like to know, then take a look through and see if we've answered it here.
It's when you get a reduction in your premium as a reward for having a claim-free record.
No. Because we use the telematics device to monitor your driving, we'll only cover you for the car it's fitted in.
The policy is designed for you to be an additional driver of the car, covering Social, Domestic, Pleasure and Commuting. This means that you are not covered as the main driver of the car, but you’re covered to drive to a place or work or college if required.
No. The policy doesn't cover business use.
No, this policy is designed for young drivers that borrow their parents’ car for occasional use. Our New Driver Insurance for your own car will cover you as main user of the car if the car is up to 25 years old. Get a quote here
No. Unlike some telematics offerings which offer black box insurance, you are covered to drive any time you like, day or night.
Also known as black box insurance, telematics utilises a discreet black box which lets us know how you're driving by sending information to us via a GPS signal. The box measures distance, location, acceleration, braking and average speed and helps us to tailor your renewal premium to your driving style. Read more about telematics here.
You will need to log in to the app and click “start” every time you drive the vehicle to ensure that you are covered for every journey you take, as this is how we know you are driving. You will not be insured while driving if you have not logged in to drive via the app. At all other times we assume the vehicle owner or someone named on the main insurance is driving.
Simple. Your journey starts once you have clicked ‘start’ in the Marmalade Named Young Driver app and finishes when the car engine is switched off. So, for example when you set off on a long journey and stop to buy petrol or get a coffee at a service station, you will turn your engine off. This is the end of that part of the journey so you’ll need to click ‘start’ again for your cover to resume and the journey to begin again. Download the app from the App store or the Google play store.
No. They can log in and see their journeys if they are interested but, in the nicest possible way, we are not interested in your parents’ driving! Our insurance (and therefore interest in journeys) kicks in once you have clicked ‘start’ in the app and finishes when the car engine is switched off (ie the end of the journey).
This policy is unique in that you will be insured on an annual basis to drive a car that is owned by a parent. It’s really important that both you and your parent (the car owner) understand the way the policy works fully, and are both happy.
Our Named Young Driver Insurance is a unique way of insuring a young driver on a parent’s car, long term, without adding them to the policy. As you are driving your parents’ car we have a responsibility to keep the car owner informed, and following feedback from young drivers and parents alike, we want to make it easy for either party to look after the administrative side.
It won’t affect the main insurance at all! This insurance covers is a policy that covers you while you are behind the wheel. Here is the technical bit… Dual Insurance occurs when, in the case of insurance against loss or damage, the same items are insured against a certain risk under more than one insurance policy. Cover is only provided under this policy for you, an occasional driver who is not named on the main insurance. The main insurance covers the vehicle and named drivers - therefore it does not cover the same risk as the main policy.
Yes. You will need to pay a deposit of 20% of your premium up front, followed by 11 monthly payments, at 0% APR, with Premium Credit, who are a lender. You will be given an illustration with your quotation.
This will depend on if you are a provisional licence holder or a full licence holder.
Full licence: Your policy will only start once the following steps have been completed:
Provisional licence: You are covered to drive straight away on your policy start date. You must send the required documentation within 24 hours of this date, and fit the black box to the car within 7 days.
If you have a provisional licence your cover will start from your chosen start date. The required documentation must be provided within 24 hours of policy commencing. You must ensure the box is installed within 7 days of your policy start date.
If you have a full licence, we would expect your policy to commence up to 21 days from your original application, or sooner. If your parents’ car is compatible with the OBD black box device, you will be able to fit the device as soon as you receive it. If you need to have a device fitted by an engineer, we will need to arrange a convenient time for them to fit it at your home address.
Yes, you can select to have cover for 3000, 4000 or 5000 miles per year. You can purchase additional miles after you are 6 months into your policy, up to a maximum annual mileage of 6000.
Additional mileage can be purchased up to 6000 miles per year. Eligibility to purchase additional miles and the charge for this will depend on your driving score.
Yes, you can cancel your policy within the first 14 days of the start date. Provided you have returned your black box, we'll refund the part of the premium that hasn't been used and no cancellation fee will apply. If there has been a loss claim there will be no refund and the full annual premium is payable.
No, this policy will only cover you to drive in England, Wales, Scotland and Northern Ireland.
You certainly will. You can start building this up as soon as your policy starts. After 12 months of cover you will then have gained one year's No Claims Discount (providing you don't have any accidents or claims).
These will only be available once you have been through the Welcome call and we have activated your policy. Your policy documents will be emailed to you. You’ll also be able to access your documents online with the login details you receive.
There are two types of black box – and both are discreet. The OBD black box is a simple to use plugin device that you plug in to the port in your car, and is suitable for up to 80% of cars. If your car is not compatible with a plug-in device you will need to have a wired device fitted. It's a little black box about the size of a deck of cards. We normally fit the box beneath your dashboard.
Once your black box is fitted and your policy has started you must not remove the device. You can read more about this in our Terms of Business.
It will measure and then transmit details about how you are driving the car during each of your journeys. It will measure things like speed and acceleration force, braking force and frequency, cornering, swerving, sudden manoeuvres, distance travelled, the types of routes driven, the time and date of journeys and your car's location. All of this information will then be used to give you your driver's score. Take a look at our black box explained page to find out more.
You need to let us know of any changes to your circumstances to make sure you policy remains valid. If you have a plug-in device, please ensure you remove it from your old vehicle and fit the device into the OBD port in your new car. If you have a wired box, you must not remove the telematics device and install it into your new car – one of our approved installers needs to do this for you. Our Terms of Business contain details of the costs relating to moving your wired box to, or installing a new device in, a new car.
Let us know at your first opportunity on 0333 358 3441 and we will send out one of our approved engineers to take a look at it for you.
If you have problems opening the app on your phone, it is worth checking and updating your phone as the app may not work on very old versions of Android. The app requires version 4.1 (Jellybean) onwards to work on Android. If the problem persists or if the app stops working, please give us a call on 0333 358 3441.
Simply return the insurance certificate to us and, as long as you haven't made a claim, we'll issue you a refund, minus the time you have been covered and with an administration fee. The charges are shown in the Terms of Business.
You have the right to appeal the results within 24 hours of receiving them. Call us on 0333 358 3441.
This policy does not provide legal protection (to recover uninsured losses where you are not at fault).
The cost of the black box is included in your insurance premium. Please note that if the policy is cancelled during the cooling off period, and the black box is not returned, we will retain one twelfth of the premium to cover the cost of the device.
Most customers will receive a plug-in black box (also known as an OBD device) which is quick and easy to install yourself. If the car is not compatible with an OBD device, we will arrange for an engineer to contact you to arrange for your black box to be installed at your home address. All the details you need about this can be found in our Terms of Business document.
If your vehicle is damaged beyond repair as a result of an insured incident, as part of your claim, your insurance policy will provide for the cost of replacing the telematics device. Otherwise please contact us on 0333 358 3441.
Inform the police (obtaining a crime reference number) and your insurer at your first opportunity advising them whether your car is fitted with a GPS Device (i.e. black box) that may be able to locate the vehicle’s whereabouts. Please see our make a claim section for more information.
There are a few options for you, depending on your circumstances. For example, you will need a new device fitted in the new vehicle if you continue with your policy. Take a look at point 11 of our Terms of Business document for all the details you need.
We won’t charge an extra premium if you drive unsafely every now and then. However, if you repeatedly drive at risk we may cancel your policy. Take a look at our Driver Caution process for all the full details.
IPT stands for Insurance Premium Tax. This is a tax that must be added to General Insurance premiums in the UK. All insurance quotes on our website are inclusive of IPT at the current rate set by the Government.
The current rate of IPT is 12%.
Policies purchased prior to the Government changes on 1st June 2017 had the previous rate applied at purchase. Any mid-term changes that have incur a further charge, that take effect after this date will be charged at the new increased rate.
If there is an accident, or the car has a fire or is stolen whilst your insurance is in force, you'll need to pay a compulsory excess of £750.
Our Named Young Driver Insurance is underwritten by either Ageas Insurance or Markerstudy Insurance Services. Details of your insurer are shown on your policy documentation.
Essentially, if you have a medical condition that may affect your driving, you will need to advise the DVLA. The DVLA website contains details on the medical conditions that should be notified, and how to notify them.
If you have advised the DVLA of your condition and they have granted your licence, you can be covered on our Named Young Driver Insurance policy. However, we are unable to provide cover if you have not told the DVLA about a condition that should be notified to them, as this invalidates your licence.