Here are some of the queries we're most commonly asked. If there is something you would like to know, then take a look through and see if we've answered it here.
Will my cover be affected by COVID-19?
Your insurance cover and your ability to make a claim during this time will not be affected. As you may be aware, many companies have their teams working remotely and may be managing with higher staff sickness than normal, so at these times it may take a little longer to get through on the phone. Read our COVID-19 update here
Where can I download the app?
You can download the Marmalade Named Young Driver app from both the App Store and Google Play. You must use this app to record all your journeys for your insurance to remain in force. Download the app from the App store or Google play.
Does this policy cover me to drive to college or work every day?
The policy is designed for you to be an additional driver of the car, covering Social, Domestic, Pleasure and Commuting. This means that you are not covered as the main driver of the car, but you’re covered to drive to a place or work or college if required.
Will Named Young Driver Insurance cover me as the main driver of the car?
No, this policy is designed for young drivers that drive their parents’ car less than 50% of the time. Our black box insurance for your own car will cover you as main user of the car if the car is up to 25 years old. Get a quote here
How do you know the young driver is driving the car?
The policyholder will need to log in to the app and click “start” every time you drive the vehicle to ensure that you are covered for every journey you take, as this is how we know you are driving. You will not be insured while driving if you have not logged in to drive via the app. At all other times we assume the vehicle owner or someone named on the main insurance is driving.
Will you monitor my parents’ driving?
No. They can log in and see their journeys if they are interested but, in the nicest possible way, we are not interested in your parents’ driving! Our insurance (and therefore interest in journeys) kicks in once you have clicked ‘start’ in the app and finishes when the car engine is switched off (i.e. the end of the journey).
Why does my parent need to be authorised to make changes to the policy and receive copies of all communications?
Our Named Young Driver Insurance is a unique way of insuring a young driver on a parent’s car, long term, without adding them to the policy. As you are driving your parents’ car we have a responsibility to keep the car owner informed, and following feedback from young drivers and parents alike, we want to make it easy for either party to look after the administrative side.
Can I pay monthly for my insurance?
Yes. You will need to pay a deposit of 20% of your premium up front, followed by 11 monthly payments with Premium Credit, who are a lender. You will be given an illustration with your quotation.
How long does it normally take for the policy to be activated and for me to start driving?
If you have a provisional licence your cover will start from your chosen start date. The required documentation must be provided within 24 hours of policy commencing. You must ensure the box is installed within 7 days of your policy start date. If you have a full licence, we would expect your policy to commence up to 21 days from your original application, or sooner. If your parents’ car is compatible with the OBD black box device, you will be able to fit the device as soon as you receive it. If you need to have a device fitted by an engineer, we will need to arrange a convenient time for them to fit it at your home address.
What happens if I want to drive more than my chosen mileage?
Additional mileage can be purchased up to 6000 miles per year. Eligibility to purchase additional miles and the charge for this will depend on your driving score.
How do I provide copies of my documents to you?
You can scan or photograph your driving licence, the V5C logbook and Policyholder Declaration and email them to [email protected] or post them to us at:
Named Young Driver Insurance Marmalade House
Alpha Business Centre
Mallard Road, Bretton
Can I earn a No Claim Discount with Named Young Driver Insurance?
Yes, you start earning this up as soon as your policy starts. After 12 months' of cover you will then have gained one year's No Claims Discount (providing you don't have any accidents or claims, of course!).
What does the device look like and where should it be fitted?
There are two types of black box – and both are discreet. The OBD black box is a simple to use plugin device that you plug in to the port in your car, and is suitable for up to 80% of cars. If your car is not compatible with a plug-in device you will need to have a wired device fitted. It's a little black box about the size of a deck of cards. We normally fit the box beneath your dashboard.
What does the black box measure?
It will measure and then transmit details about how you are driving the car during each of your journeys. Take a look at our telematics insurance guide page to find out more.
What should I do if the telematics device stops working?
Let us know at your first opportunity on 0333 358 3441 and we will send out one of our approved engineers to take a look at it for you.
How do I cancel my policy after the cooling off period?
Please contact us on 0333 358 3441 to cancel your policy. Once you return the insurance certificate to us and, as long as you haven't made a claim, we'll issue you a refund, minus the time you have been covered and with an administration fee. The charges are shown in the Terms of Business.
Is legal cover included in the policy?
This policy does not provide legal protection to recover uninsured losses where you are not at fault.
What happens to the telematics device if the car is sold?
There are a few options for you, depending on your circumstances. For example, you will need a new device fitted in the new vehicle if you continue with your policy. Take a look at point 11 of our Terms of Business document for all the details you need.
What is the excess on Named Young Driver Insurance?
If there is an accident, or the car has a fire or is stolen whilst your insurance is in force, you'll need to pay a compulsory excess of £750.
What is a No Claim Discount?
It's when you get a reduction in your premium as a reward for having a claim-free record for the year.
As the policy offers comprehensive cover, am I insured to drive other cars?
This policy will only cover you to drive the car specified on the policy that has the telematics device fitted.
Does the policy include business use?
No. The policy only covers you for social, domestic, pleasure and commuting.
Is there a night-time driving restriction?
No. Unlike some policies which offer black box insurance, you are covered to drive any time you like, day or night.
How do you know when I have finished a journey?
Simple. Your journey starts once you have clicked ‘start’ in the Marmalade Named Young Driver app and finishes when the car engine is switched off. So, for example when you set off on a long journey and stop to buy petrol or get a coffee at a service station, you will turn your engine off. This is the end of that part of the journey so you’ll need to click ‘start’ again for your cover to resume and the journey to begin again. Download the app from the App store or the Google play store.
Why does my parent have to sign the Policyholder Declaration as well?
This policy is unique in that you will be insured on an annual basis to drive a car that is owned by a parent. It’s really important that both you and your parent (the car owner) understand the way the policy works fully, and are both happy. Read more about Policyholder Declaration
If this runs alongside my parents' insurance. Is it Dual Insurance?
Cover is only provided under this policy for you, a secondary driver who is not named on the main insurance. The main insurance covers the vehicle and named drivers - therefore it does not cover the same risk as the main policy.
Can I drive before the telematics device is fitted?
This will depend on if you are a provisional licence holder or a full licence holder.
Full licence: Your policy will only start once the following steps have been completed:
We have received copies of your Policyholder Declaration, Driving Licence and V5C logbook
The box is installed in the specified car
You have gone through the welcome call (policy documents will be sent and your policy will be activated).
Provisional licence: You are covered to drive straight away on your policy start date. You must send the required documentation within 24 hours of this date, and fit the black box to the car within 7 days.
What is the mileage allowed on this policy?
You can select to have cover for 3000, 4000 or 5000 miles per year. You can purchase additional miles after you are 6 months into your policy, up to a maximum annual mileage of 6000.
What is the cooling off period with this policy?
You can cancel your policy within the first 14 days of the start date. Provided you have returned your black box, we'll refund the part of the premium that hasn't been used and no cancellation fee will apply. If there has been a loss claim there will be no refund and the full annual premium is payable. Take a look at our Terms of Business document for all the details.
Am I insured to drive abroad?
No, this policy will only cover you to drive in England, Wales, Scotland and Northern Ireland.
How do I access my policy documentation?
Once you have been through the Welcome call and we have activated your policy, you will receive a link to your account, where you can download your policy documents.
Can I remove the device when I am not driving?
Once your black box is fitted and your policy has started you must not remove the device. You can read more about this in our Terms of Business.
What happens if I want to change the car specified on my policy?
You need to let us know of any changes to your circumstances to make sure you policy remains valid. This can be done by calling us on 0333 358 3441.
If you have a plug-in device, please ensure you remove it from your old vehicle and fit the device into the OBD port in your new car. If you have a wired box, you must not remove the telematics device and install it into your new car – one of our approved installers needs to do this for you. Our Terms of Business contain details of the costs relating to moving your wired box to, or installing a new device in, a new car.
What do I do if the app is not working on my phone?
If you have problems opening the app on your phone, it is worth checking and updating your phone as the app may not work on very old versions of Android. The app requires version 4.1 (Jellybean) onwards to work on Android. If the problem persists or if the app stops working, please give us a call on 0333 358 3441.
What happens if I disagree with the data from the device has reported?
You have the right to appeal the results with us within 24 hours of receiving a notification from us. Please call us on 0333 358 3441 to discuss this further.
How much does it cost to have the telematics device installed?
The cost of the black box is included in your insurance premium. Please note that if the policy is cancelled during the cooling off period, and the black box is not returned, we will retain one twelfth of the premium to cover the cost of the device.
Most customers will receive a plug-in black box (also known as an OBD device) which is quick and easy to install yourself. If the car is not compatible with an OBD device, we will arrange for an engineer to contact you to arrange for your black box to be installed at your home address. All the details you need about this can be found in our Terms of Business document.
What happens if I drive badly?
We won’t charge an extra premium if you drive unsafely every now and then. However, if you repeatedly drive at risk we may cancel your policy. Take a look at our Driver Caution process for all the full details.
Who is the insurer behind Named Young Driver Insurance?
Our Named Young Driver Insurance is underwritten by either Ageas Insurance or Markerstudy Insurance Services. You can find details of your insurer in your policy documentation.
How do I know if I need to notify a medical condition to the DVLA?
Essentially, if you have a medical condition that may affect your driving, you will need to advise the DVLA. The DVLA website contains details on the medical conditions that should be notified, and how to notify them.
If you have advised the DVLA of your condition and they have granted your licence, you can be covered on our Named Young Driver Insurance policy. However, we are unable to provide cover if you have not told the DVLA about a condition that should be notified to them, as this invalidates your licence.
We’re here to help
Speak to a member of our expert team for help understanding your Marmalade car insurance policy for learner drivers
Monday - Thursday: 9am - 6.30pm,
Friday: 9am - 5.30 pm,
Saturday: 9am - 3pm
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