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How to fit a Black Box

Follow these simple steps to help you fit your Black Box!

And that’s it, you’ll be ready to feel the freedom of the open road, and to start reviewing your driving as the tag and app will start registering your trips straight away!

Once you’ve paired your phone with your tag, to remain insured drivers must ensure that they take their smartphone on every trip you make, with Bluetooth and Location Services enabled and enough charge so that the power remains over 10% throughout the trip (please do not activate Power Saving mode).

If you’ve just chosen a Black Box Insurance policy with Marmalade, your device couldn’t be easier to fit. There will be no waiting around for an engineer and no special tools or mechanical knowledge required!

Within a few days of purchase, you will receive a small self-install black box, affectionately referred to as a “tag”, as it’s so small. This should be paired with the Marmalade Insurance App on the policyholder's smartphone straight away and fitted to the car. If you’re wondering how long it will take , we’re pleased to say that it should be less than 5 minutes.

Your telematics box will come with a handy instruction leaflet but, to make it super easy to follow, we've also created a video guide and step by step guide to fitting a black box.

If you have not already done so, you can download the Marmalade Insurance App via the links below:

3 steps to link the phone to your tag

. Press the button on the tag to activate it. This will trigger it to pair with the smartphone via the internet and Bluetooth. The light on the tag will blink continuously during this process and will go out when it’s complete.
Simply remove the backing strip and place on the inside of the windscreen, directly behind the rear-view mirror, pressing firmly to secure it in place.
All named drivers can then download the Marmalade Insurance App to their phone (using their activation code and their own email address). Provide they have Bluetooth enabled, their tag will automatically pair with their phones when they are driving.

3 steps to set up your smartphone

Download the Marmalade Insurance App from the Apple App Store or Google Play onto the policyholder's smartphone (if you've not already done so).
Open the app and enter the policyholder's email and activation code received in an email from us (it's unique to the policyholder so please ensure it's the right one).
Ensure the smartphone has a network connection, Bluetooth is enabled and accept the app permissions requested. The check and select the insured car on the app.

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How long does it take to fit a black box?

Our Marmalade black box tag is so easy to set up it will take you less than 5 minutes, and you don't need any special tools or car knowledge. It's just a matter of downloading the Marmalade Insurance App, linking it to your tag and sticking the tag to the inside of your windscreen behind the rear view mirror. Voila! you are then good to go.

How much does it cost to install a black box?

The black box tag is included in the cost of your insurance so won't cost you any extra. The good news is that, because it is so simple, there's no inconvenience of booking an engineer to visit either.

How long until a black box starts working?

Once you have fitted the black box tag and successfully paired it with the Marmalade Insurance App, you will be able to start recording journeys immediately. So feel free to pop behind the wheel and take a drive. Provided you have mobile data enabled, you will be able to view your journey just after you have completed the journey. If not, you will be able to view it when your phone has access to WiFi or when you turn mobile data on.

How to remove a black box?

If you need to remove the black box tag after your policy has expired, or you are moving the box to another car, it couldn't be easier to remove. Simply take it off your windscreen and recycle your device, or move it to your new car. It's important to remember that you should not remove the box during your policy term (unless you are moving it to a new insured car) or it could invalidate your insurance.

How to install and remove a black box in a Vauxhall Corsa?

For some reason we get asked this a lot! Vauxhall Corsa owners who choose Marmalade Black Box Insurance will be pleased to know that, as with all cars, you need to do is secure the device firmly to the inside of your windscreen (behind the rear view mirror) using the adhesive strips on the back of the black box tag. To remove it, after your policy has expired, simply pull the device off your windscreen and recycle.

Here at Marmalade, we use the latest mobile phone and black box technology, there may be other methods for fitting a black box with insurance from other providers. Some may require an engineer to visit, or may require you fit the device to the OBD port of the car.

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Marmalade is a trading style of Young Marmalade Limited (registered in England under company number 04627884) and Provisional Marmalade Limited (Registered in England under company number 06779950). Registered office for both companies is Nile Street, Stoke-On-Trent, England, ST6 2BA. VAT registration no: GB 447284724. Young Marmalade Limited is an Appointed Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting fca.org.uk

How to fit a Black Box