We’ve explained the process in full below, or you can take a look at a visual representation of the process here
The first red journey
The first red journey’ that occurs is deemed as a ‘Free Warning’. We send you notification of the
journey so that it may be reviewed, and we call to talk through and explain the issues which led to
the score falling.
The second red journey
If there is a subsequent red journey, after the free warning has been issued, we will issue you
notification that you will enter a probationary period, known as Stage 1 which lasts for 30 days.
If you do have a further red journey whilst you are in a 30 day probationary period, you will be
issued notification that an additional premium of £125 will be applied to the policy. You will
have 7 days to make payment in full – it cannot be added to a monthly direct debit plan, where
one exists. If payment is not received within this time, you will be issued notification that the policy will be cancelled. We will confirm, in writing, that the policy will be cancelled 7 days from the date of us notifying you in writing.