Customers in financial difficulty

If you’re experiencing any kind of financial difficulty, we want you to know that you’re not alone. We understand that things might be feeling stressful right now, and we’re here to help in any way we can.

We’ve put a number of measures in place to support all of our customers during this difficult time. If you need to talk through any difficulties you’re experiencing, please get in touch with us so we can talk you through your options.

One way you can save money is by checking that your current level of cover is still essential for your requirements. If your needs have changed, you could look at reducing this, which may lower your premium. You can do this at renewal or any time during your policy, but it’s important to make sure the cover still meets your demand and needs.

If you’re feeling the pinch and are worried you may not be able to make your payments, please get in touch with us. We can discuss your individual situation to help provide the most appropriate solution for your circumstances.

Alternatively, if things have changed, we can look to see if other products better meet your needs. Rest assured we’ll explore all measures we can take to support you. Please ensure you let us know as soon as possible if your financial situation has changed, as the sooner we’re aware of your circumstances, the sooner we can help.

If you need to speak to us to discuss your situation, you can use our LiveChat service, where a member of our friendly team will be there to support you. You can also call us on 0330 343 8814.

Alternatively, if you have a question regarding your account, our extensive FAQs may come in handy. 

We understand this is a difficult time, and we thank you for your patience and support.

While we can help you with your policy, if you’re having money worries, you can also get free impartial debt advice from other helpful charities and organisations and we’ve compiled a list of them.

Citizens Advice - Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Helper - Free advice on debt, divorce/separation, setting up a new home, car & disability

National Debt Line - Free and confidential advice on debt

Turn2Us - A national charity offering free and practical help and support when times get tough

Stepchange - Debt experts on hand to provide free, expert advice to help you out of debt

Ask Bill - Free advice on getting support for your priority bills and water and energy providers

PayPlan - Offering advice to become debt free and will deal with creditors on your behalf

GOV.UK - Government Cost of Living support for households