Make a claim

You should contact the underwriter if you need to make a claim. All new policies are underwritten by Highway Insurance, however if you purchased your policy prior to 8th October 2018 you should contact Allianz Claims Start.


If your policy was purchased on or
before 7th October 2018
You will need to contact Claims START. Claim START is a service from Allianz.

Speak to the claims team:
0345 600 0676
(24 hours a day, 365 days a year)

Abroad phone number:
01483 218200

Read Allianz Claims procedure
If your policy was purchased on or
after 8th October 2018
Highway Insurance, part of the Liverpool Victoria Group.

Please contact the Marmalade team on:
0333 358 0028
(24 hours a day, 365 days a year)

For glass only claims:
0800 678 1010

Read Highway Insurance Claims procedure

Looking for more cover?
If you would like to add breakdown cover to your New Driver Insurance, give the team a call on 0333 358 3441.