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New Driver FAQs

Here are some of the queries we're most commonly asked. If there is something you would like to know, then take a look through and see if we've answered it here.

What is a No Claim Bonus?

It's when you get a reduction in your premium as a reward for having a claim-free record.

Because the policy provides comprehensive cover,
am I insured to drive other vehicles?

No. Because we use the telematics device to monitor your driving, we'll only cover you for the car it's fitted in.

I would like to insure the car in my parent's name with me as a named driver,
can I do this?

Afraid not. The policy needs the main driver to be aged between 17 and 24. So if you're added to the policy as a named driver but you're actually driving the car the majority of the time then this is what's called 'insurance fronting' which is a form of fraud.

Does the policy cover business travel?

No. The policy doesn't cover business use.

Can I get insurance on a car that's owned by someone else?

Yes, provided the owner of the car is your parent, your spouse/civil partner or a vehicle leasing company.

Is there a time curfew?

No. Unlike some telematics offerings which offer black box insurance, you are covered to drive any time you like, day or night.

I already have a telematics device in my car from my previous insurer.
Can I use this one instead?

No, for this policy you need to use the telematics device we provide and install in your vehicle.

What is telematics?

Good question. It's actually a clever kind of information technology that deals with the transmission of computerised information over long distances.

How do you know who is driving the car?

To be honest, we don't. That's why it's your responsibility to tell all drivers of the vehicle that there is a box installed that will monitor their driving.

Am I able to pay my insurance in monthly instalments?

Yes. You can pay your premium over 10 months with Premium Credit. You will need to pay 20% of your premium up front. Premium Credit will add 10% to the remaining balance to be paid by direct debit over the next nine months.

Am I insured before the box is installed?

Yes. From the policy starting, you then have 28 days to get the device installed.

Will I need to send my proof of No Claim Bonus?

Yes, if you have earned a no claims bonus from a previous policy it may be applied to this cover, as long as:

  • It is available and it is not being used on another vehicle
  • It was earned on a private car policy in the UK
  • The policy it was applied to was in force no less than 2 years prior to your New Driver policy start date

You will need to send us proof of your no claims bonus within 28 days to newdriveradmin@wearemarmalade.co.uk. If we don’t receive it then you will either be asked to pay a higher premium or your policy will be cancelled.

Is there a mileage allowance on this policy?

No, the policy is based on the annual mileage declared by the policyholder.

Is there a cooling off period with this policy?

Yes, you can cancel your policy within the first 14 days. We'll refund the part of the premium that hasn't been used with a minimum charge of £25 (except where an incident has occurred that may give rise to a total loss claim, in which case the full annual premium will be payable). If your black box has been fitted we'll have to charge you to remove it. Take a look at our Terms of Business document for all the details.

Can I have more than one named driver?

Yes you can. You're allowed a maximum of two named drivers, one of which will need to be a parent or legal guardian. All named drivers must be aged 25 or over.

Am I insured to drive outside of the UK?

Oui oui (that's European for 'yes yes'). You are covered to drive in Europe but with a minimum level of cover. Take a look at section 7 of the Terms of Business.

Will I be building up a No Claim Bonus with this policy?

You certainly will. You can start building this up as soon as your policy starts. After 12 months of cover you will then have gained one year's No Claims Bonus (providing you don't have any accidents or claims). Of course if you have earned a No Claim Bonus already and it is not being used on another vehicle it can be used on this policy (please read question 12 for more details).

How do I receive my policy documents?

Your policy documents will be emailed to you. You’ll also be able to access your documents online with the login details you receive.

What does the telematics device look like and where in the car is it fitted?

It's a little black box about the size of a deck of cards. We normally fit the box beneath your dashboard, but where it is fitted depends on your car. Don't worry though, wherever we fit it, it'll be somewhere out of view.

What does the telematics device measure?

It will measure and then transmit details about how you are driving the car during each of your journeys. It will measure things like speed and acceleration force, braking force and frequency, cornering, swerving, sudden manoeuvres, distance travelled, the types of routes driven, the time and date of journeys and your car's location. All of this information will then be used to give you your driver's score. Take a look at our black box explained page to find out more.

What happens if I want to change my car?

You need to let us know of any changes to your circumstances to make sure you policy remains valid. You must not remove the telematics device and install it into you new car – one of our approved installers needs to do this for you.

What will happen if my box stops working?

Let us know at your first opportunity on 0333 323 1323 and we will send out one of our approved engineers to take a look at it for you.

What happens if I cancel my policy after the cooling off period?

Simply return the insurance certificate to us and, as long as you haven't made a claim, we'll issue you a refund, minus the time you have been covered and with an administration fee. The charges are shown in the Terms of Business.

What happens if I disagree with the data from the telematics device?

You have the right to appeal the results within 24 hours of receiving them. Call us on 0333 323 1323.

Do you provide legal protection?

This policy does not provide legal protection (to recover uninsured losses and where you, or a named driver, are not at fault) but it does give you access to a legal helpline, available 24 hours a day, 365 days a year. You can call this number to discuss any personal legal matter.

How much does it cost to have the telematics device installed?

It is included in the price of your policy. We will arrange for an engineer to contact you to arrange for the box to be installed at your home address. All the details you need about this can be found in our Terms of Business document.

If I had an accident and my telematics device was damaged,
would I have to pay for another one?

If your vehicle is damaged beyond repair as a result of an insured incident, as part of your claim, your insurance policy will provide for the cost of replacing the telematics device. Otherwise please contact us on 0333 323 1323.

What do I do if my car gets stolen?

Inform the police (obtaining a crime reference number) and your insurer at your first opportunity advising them whether your car is fitted with a GPS Device (i.e. black box) that may be able to locate the vehicle’s whereabouts. Please see our make a claim section for more information.

What happens to the telematics device if I sell my car?

There are a few options for you, depending on your circumstances. For example, you will need a new device fitted if you continue with your policy. Take a look at point 11 of our Terms of Business document for all the details you need.

How do I get the telematics device installed?

We will arrange for an engineer to contact you to arrange for the box to be installed at your home address. All the details you need about this can be found in our Terms of Business document, or you can contact us on 0333 323 1323.

When can I start protecting my No Claim Bonus?

Providing you have earned at least four year's No Claim Bonus you can pay an additional premium to protect it. Please see section 8 of your policy document.

When can I view my journeys?

You can view your journeys as soon as your box is fitted and we've given you your login details to the system.

What is IPT?

IPT stands for Insurance Premium Tax. This is a tax that must be added to General Insurance premiums in the UK. All insurance quotes on our website are inclusive of IPT at the current rate set by the Government.

The current standard IPT rate is 10%

Policies purchased prior to the Government changes on the 1st October 2016 had the previous rate of 9.5% IPT applied at purchase. Any Mid-Term changes that have incurred a further charge, that have taken effect after the 1st March 2017, have been charged at the new increased rate.

Alex Cook 18, Scunthorpe says...

"My family liked the fact that black box technology is fitted in the vehicle to encourage safe driving. I’m just happy that it isn’t a telematics device that imposes driving curfews!"