Sign in

Caution and Additional Premium Process

Find out the type of Marmalade driver you are

Telematics is a fantastic asset for any young driver and is a proven tool to promote safer and more responsible driving – in fact, while national statistics say 1 in 5 young drivers will be in an accident in the first 6 months, analysis from Marmalade young drivers shows this reduces to 1 in 17.

However, seeing something like ‘caution and additional premium process’ can be a little daunting! It is very important to fully understand the implications of persistent poor driving and hopefully, the following will help make things a little clearer (as well as encouraging you to stay in the green)!

We hope that you never get anything but green journeys, BUT we do appreciate that young drivers, especially after just passing their test, are inexperienced and mistakes can happen.

Marmalade are not out to punish every minor mistake, we don't work that way. If you do happen to pick up a red journey we will work with you to identify the problem in order that it doesn’t happen again. We’ll drop a text message and email to the drivers on the policy and allow everyone 24 hours to check the journeys online and see what may have gone wrong.

For the first red journey, we hope you learn from the mistake and therefore you won't enter the caution and additional premium process, but further red journeys will start the process below:

Stage 1

Stage 2

Stage 3

Find out the type of Marmalade driver you are

latest tweets


We use cookies to give you the best possible online experience. If you continue, we’ll assume you are happy for your web browser to receive all cookies from our website. See our cookie policy for more information on cookies and how to manage them.

We are currently experiencing intermittent phone connection loss into our Call Centre. However, our email services are unaffected. We aim to have this issue resolved ASAP. However, we can be contacted via the email address on our ‘contact-us’ page or contact us via ‘Live Chat’

Marmalade is a trading style of Young Marmalade Limited (registered in England under company number 04627884) and Provisional Marmalade Limited (Registered in England under company number 06779950).
Registered office for both companies is Marmalade House, Alpha Business Centre, Mallard Road, Bretton, Peterborough, PE3 8AF. Young Marmalade Limited is an Appointed Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting