Here are some of the queries we're most commonly asked. If there is something you would like to know, then take a look through and see if we've answered it here.
Will my cover be affected by COVID-19?
Your insurance cover and your ability to make a claim during this time will not be affected. As you may be aware, many companies have their teams working remotely and may be managing with higher staff sickness than normal, so at these times it may take a little longer to get through on the phone.
Read our COVID-19 update here.
How does it work?
The policy is designed to sit alongside the existing motor policy of the car you'll be driving and provides fully comprehensive cover while you're driving in that car. If a claim needs to be made while you're driving, it will be made on your own policy and won't affect the No Claims Bonus of the car owner (which we're sure they'll be very happy to hear).
I'm a student at school. Am I able to take out a Student Driver Insurance policy?
Our Student Driver Insurance is designed to cover university students who are living away from home and return for short periods in the holidays. As such, we will also cover students who live away at boarding school. If this is the case, you will need to use you .sch email address to take the policy out. Fear not, we offer student car insurancefor students living at home.
Am I able to drive more than one car?
The policy only covers you for driving the car you took your policy out for. But don't worry, you can always take out another policy for any other cars you might wish to drive.
Can I change the car I am insured to drive?
As it is a short term policy, you cannot make a change to the vehicle you are insured to drive.
Can I be insured on a car I own myself?
No not with this policy. The policy is designed to sit alongside an existing motor policy of a car owned by someone else. Take a look at our Black Box Insurance, which is designed to cover you to drive your own car!
Do I get a refund if I cancel my policy?
We're afraid not, as it is just a short term policy.
What type of medical conditions need to be notified to the DVLA?
Any medical condition that could affect your driving should be advised to the DVLA. The DVLA website contains details on the medical conditions that should be notified, and how to notify them. If you have advised the DVLA of your condition and they have granted your licence, you can be covered with our Student Driver Insurance policy. However, cover will not be offered if you have not told the DVLA about a condition that should be notified to them, as this invalidates your licence.
I can’t use my policy as I need to self-isolate – can I pause my cover?
Due to the nature of the policy, we are unable to pause the cover, as we need to inform the Motor Insurer’s Database when the car is not on cover. If you have a week or more left on your Student Driver Insurance or Student Driver Insurance policy, please contact us by email [email protected] and we will discuss the options with you.
Read our COVID-19 update here.
Is temporary insurance dual insurance?
Marmalade Student Driver Insurance is a temporary risk policy that just covers you, as the policyholder, when you are behind the wheel. Dual Insurance occurs when the same items are insured against a certain risk under more than one insurance policy. Cover is only provided under the Marmalade Student Driver Insurance Scheme for drivers who hold a full UK licence and are not named in the main insurance policy covering the vehicle. This means it does not cover the same risk as the main policy.
What type of cars can be covered by Student Driver Insurance?
We'll cover most family cars as long as they're up to insurance group 32 and have a current market value up to £30,000.
Can more than one student driver be insured on the same car?
The policy only covers you as the named driver, but another student driver can take out their own policy to drive the same car.
How much does a Student Driver Insurance policy cost?
It all depends on the length of policy you choose and where you live. Why not get a quick and easy quote here?
What is the excess if I need to make a claim?
If there is an accident, or the car has a fire or is stolen whilst you're driving, you'll need to pay a compulsory excess of £500.
Who provides the cover for Student Driver Insurance?
Our Student Driver Insurance is underwritten by Ageas Insurance. More details on your insurer are shown in your policy documents.
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Friday: 9am - 5.30pm
Saturday: 9am - 3pm
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